This guide covers how to update TouchBistro Standard (single iPad configuration) and TouchBistro Pro (multiple iPad/Mac server configuration). To update, you should: 1. Disable the default automatic updating setting on all your iPads. Ensure the automatic updating of the iOS is turned off. Always make sure your iPad or iPads are updated to the latest iOS.

• Artisan Pos Version 4.0 For Mac Pro

Always make sure your Mac computer is updated to the latest verson of MacOS (Pro users only). Update Pro Server on your Mac (Pro users only). Download any available TouchBistro updates for your iPad (Standard and Pro). Note: You should never update during service hours. Update after you’ve done your end of day or before opening your venue. Before You Begin Although there is no danger of updating over top an existing version of TouchBistro, you should make periodic backups of your iPad to lessen the risk of data loss from the theft of your hardware or the accidental destruction of your hardware.

See for information on how to back up and restore your iPad. If you’re running the multi iPad Pro version, the TouchBistro app and the Pro server need to be running the same version number. The Pro server’s version number can be found in the app’s title bar.

The TouchBistro app’s version number can be found by tapping Admin Admin Settings TouchBistro. It’s best practice to update your update your iPads first and then the Pro server. Step 1 Disable Automatic Updates The iPad iOS defaults app updating to automatic. In general, it is beneficial to allow apps to automatically update. However, automatic updates can pose certain problems when running TouchBistro. You do not want your iPad updating apps in the middle of a shift, for example. To prevent your iPads from updating in the middle of a shift or ensuring you’re updating Pro server and your iPads at the same time, you need to turn off your iPad’s automatic app updating.

Tap Settings. Scroll down and tap iTunes & App Store. Slide Updates to the off (non-green) position. Swipe up from the bottom of the screen, or tap the Home button. Your restrictions will be set. Note: Once you disable automatic updating of all your iPads, you do not have to repeat this step whenever you update.

Step 2 Update your iPad(s) to the Latest iOS Before updating TouchBistro, you should check to see if there’s an update to your iOS available. To check and update if an update is available follow these steps: 1. Make sure your iPads are either plugged into a charging source or have more than 50% battery life left. Tap Settings. Tap General and then Software Update. Tap Download and Install. Note: You should always check if there’s an iOS update and apply the update before updating TouchBistro to the latest version.

Step 3 Ensure You Have Adequate Space The final thing to check is if you have enough remaining space on your iPad to install the update. You should have 1 GB of available storage. Tap Settings.

Tap General and then Usage. Under Storage check you have at least 1 GB available. TouchBistro will not require the entire 1 GB but it does require space for unpacking files, creating temporary files, and the like. You need extra room for these processes.

If you try to install with less than 1 GB of storage, you may experience odd behavior. Step 4 Update your iPads After installing an iOS update on all of your iPads, you’re now ready to update your iPad or iPads with the new version of TouchBistro.

Go to the App Store on all the iPads. On the bottom right tap the Updates tab. In the updates section, you should see an option to update TouchBistro. Productdata: microsoft office for mac download. Tap Update beside where it shows the TouchBistro logo. Now complete steps 1- 4 again for each individual iPad running TouchBistro.

Can’t See the Available Update? If you can’t see the TouchBistro update, simply refresh the updates page. To do this: 1. Tap and hold at the top of the screen and swipe down.

Ensure you see a waiting spinner a the top. When you do, release. You will see the TouchBistro update. Step 5 Update Your Mac to the Latest Version of MacOS This step is only for venues using the TouchBistro Pro (configurations with 2 or more iPads). TouchBistro will, from time to time, cease supporting earlier versions of MacOS. Currently, TouchBistro is compatible with MacOS 10.11 (El Capitan) or higher. Check your if you’re required to update your Mac OS.

For help on updating your Mac OS. Step 6 On Your Mac Running Pro Server This step is only for venues using the TouchBistro Pro (configurations with 2 or more iPads). Ensure you are connected to the Internet. If Pro Server is not currently running, launch it and log in. From the menu bar, click Options Check for Updates. Click Install Update.

The pro server will indicate it’s updating. Do not interrupt this process. Note: Do not turn off your computer or interrupt the download/update process in any way. Backup When you update your restaurant data, TouchBistro makes a backup on your Mac computer. See and limitations. Knowing When an Update is Available TouchBistro sends an email announcement to your venue’s email address to let you know an update is available.

If you’ve not seen one of these, check your spam folder or determine which email you used to receive your initial welcome emails from TouchBistro after purchasing TouchBistro. TouchBistro uses that email to communicate. Understanding What’s New in Updates Every update comes with a number of new features and feature enhancements. TouchBistro prepares very detailed release notes that document changes and additions.

Rarely some changes may require you to review Admin side setting and make adjustments. These will be outlined in the release notes. There are two ways to access the release notes. First, simply visit TouchBistro’s and download the release notes PDF from the site or view them as HTML. Frequently release notes are accompanied by a highlight video that covers major changes. If you’ve been a long time TouchBistro user and you’ve not been aware of these release notes, you should download release notes from past versions and review past changes.

You should also distribute these release notes to your staff and managers and have them review the release notes as updates affect all aspects of your operation. Opening Your Restaurant After Updating If you are a single iPad solution, when you open your restaurant, TouchBistro will warn you your restaurant data needs to be updated. Tap Update Now. After tapping Update Now, TouchBistro will begin the data update process. Do not turn your iPad off or attempt to close the TouchBistro app. Terms and Conditions Our Terms and Conditions screen is in compliance with the General Data Protection Regulation (GDPR). When you update TouchBistro to a new version you will be required to actively affirm acceptance of both the Terms of Service and the Privacy Policy.

You will not be able to tap Done until Terms of Service and Privacy Policy have been actively affirmed. To begin the affirmation process, open Terms of Service. Scroll to the bottom. After a brief pause, the Accept button will undim. (The terms of service depicted in these release notes are for illustrative purposes only. See the TouchBistro app’s Terms of Service screen for complete and up-to-date terms.) Repeat for Privacy Policy. Both will now be checked and you can tap Done.

You can find a copy of the privacy policy and the terms of service on our web site. We strongly advise you to review each: The TouchBistro Terms of Service and Privacy Policy may change from time to time.

You should review the most current terms. Backup When you update your restaurant data, TouchBistro makes a backup on your iPad.

See and limitations.

This article explains how to setup the Epson TM-T20 series receipt printer for Artisan 4.0 on a Mac with or without a cash drawer Note: There are some special configurations that need to be followed for current versions of Artisan 4.0, this article and the procedure itself will most likely change as Artisan POS finishes beta testing. Step 1: Download & Install Driver First, we will install the printer using the manufacturer’s driver as any other regular printer.

1. Download the driver from You could also download it from S: Install Certek Computer Setup Printers Receipt Printers Epson Mac TM-T20IIMacDrv12a 2. Locate the driver in the designated downloads folder, it should be named “TM-T20IIMacDrv12b” 3. In the folder, locate the actual driver package to be installed,TM-T20IIMacDrv12b = TM-T20IIMacDrv12a.dmg 4.

Connect the Epson Receipt Printer at this time 5. Double-click on the package to install it. If you get a message like the one on the image below, it is because the printer is not being recognized at the moment, but it will be later. Just check the box and then click “Continue” 7. Follow the prompts. It should install and display a “successful” message. Step 2: Add Printer to Mac OS Now make sure the printer has been installed by checking the printers panel. It may not be added to the Mac system automatically so we need to do it manually.

1. Open System Preferences 2. Select Printers & Scanners. You may have the Epson already installed, if so move on to Step 3: Set receipt printer in Artisan. If not then follow this section. You will see window similar to the one below. Click on the (+) icon to add a printer from a list of available printers.

3. Now select the Epson TM-T20 printer from the list of available printers and click on Choose Driver to a select the appropriate one. From the list of drivers, select the Epson TM-T20 driver and click OK.

Now the printer should appear as available (if turned ON) on the Printers & Scanners window. This steps finished the installation of the printer.

It is time to set it up in Artisan POS. Step 3: Set Receipt Printer in Artisan Now, it is time to set it up in Artisan so that it prints receipts BUT does not open the cash drawer (YET). In Artisan go to Printer Configuration (Main Menu = Tools = Program Options = Device Configuration = Printers) 2. Configure the Epson printer following this image. The most important setting here is “Printer Model”, if you will use a cash drawer attached to this printer, make sure “Other Thermal” is selected as the option.

NOTE: If you are not using a cash drawer, you could select “Epson Compatible Thermal Receipt Printer” for Printer Model and this would be your last step; otherwise, MAKE SURE “Other Thermal” is selected or it will cause issues in the next steps. Again, If you are not using a cash drawer with this printer. This would be the last step and you do not need to keep going. Just make sure everything works as supposed to. Step 4: Disable Default Cash Drawer Feature If you have followed the steps correctly with the driver, the CUPS interface should allow disabling the cash drawer for the Epson printer. 1. First, try to access the CUPS interface by opening the web browser and going to If CUPS interface is not enable, you should see instructions on how to enable it by going to the Terminal and typing “cupsctl WebInterface=yes” Once it is enabled, then try again going to the address given above. 2. From the list of printers, select the Epson Printer to go into its options (Click on it to select it) 3.

Go into the “ Set Default Options” by going to the drop-down menu 4. Select “Cash Drawer Control” and set it up according to the image below. Make sure Cash Drawer is set to “Do Not Open Drawers” Step 5: Add F ictitious Printer for Cash Drawer Since the Epson interface does not work correctly yet, and we need to control the printer in different manners, the only option we have available is to create a virtual printer through CUPS that allows us to talk to the Epson printer and work independently to open the cash drawer. To do this, follow the steps below. 1. Go to and add a new printer. 2. Pick the Epson printer from the list of local printers, this will let us send commands to this printer even though it is already installed and being used by the OS. Notice there are two instances for the Epson printer on the list. Select the one that starts with the actual brand, “Epson” in this case, although this does not really matter.

3. Name this printer to differentiate it from the actual Epson printer already in the system. (Remember this will only be used by the cash drawer) so we recommend to add -CashDrawer to the name already in the box. (Do not use spaces) Name: EPSON TM-T20II-CashDrawer Description: EPSONTM-T20II-CashDrawer Location: RegX (X being register number) not required but recommended. Sharing: not necessary 4. For the make, click on “Select Another Make/Manufacturer” and then search the list for “Raw” 5. Click “Continue” then select “ Raw Queue (en)“. Lastly, click on “ Add Printer” to finish adding a raw instance of the Epson printer. Once “Add Printer” is clicked upon, “Set Printer Options” screen will open, ignore this.

Just click on “Set Default Options”. A confirmation message will be shown if successful.

Then a blank page will be display, go back to CUPS Administration. 7. Now that we had added the raw printer, we need to add a class so that it shows up on the operating system interface and Artisan POS is able to use it. Go back to CUPS administration:.

Select “Add Class”. Name the class according to the image below. This description is what will show up on the OS and Artisan. Select the Raw Printer just added as the only member for this class. Finish by clicking on “Add Class” 8. Now just to make sure the fictitious printer has been added correctly, check Printer & Scanners under System Preferences and it should be there just as the image below.

Step 6: Setting Up Cash Drawer in Artisan 1. Go back to Artisan Device Configuration Screen. Set a printer on slot 6 named “CashDrawer”. When asked whether or not to use this printer for Sales Slips & Coupons, select “No”. Set the Cash Drawer using this printer 6 adding the Control String to Open Drawer: p Do not use ESC in place of E as it won’t work. Follow the image below.

Artisan Pos Version 4.0 For Mac Pro

Save your settings. Everything should work correctly.